• Overview
• Plans & Pricing
• Webmaster
• Web Designer
• Marketer
• Apps & Services
• Client Services
• Operations

Sitesquad Client Services

Simply irresistible support.

Sitesquad Client Services is a bundle of support features and commitments which ultimately make the difference in the Sitesquad Web Division experience. They underscore the cornerstones of the service: accessibility, responsiveness, accountability and transparency.

Support Features
Help Desk	9-to-5, Monday-Friday
Email/Phone/Chat	Support by your preference
Basecamp	Relentless online project management
EMS	On-call support for off-hours emergencies
Training	Completely accessible and self-service systems
On-Site	Meetings, reviews, training

Client Services Q&A

Do you offer guarantees or SLAs?
No, but our client relationships are based on monthly terms. If we don’t deliver on our promises, you can cancel anytime.

What is the extent of your “EMS” support?
We offer round-the-clock support for critical problems and failures with your website. You can also rely on us in a pinch to work overtime to complete rush projects overnight, if necessary, at $125 per hour.

What kind of training do you offer?
Generally, clients are most interested in publishing content with ExpressionEngine or using CampaignMonitor for email campaigns. We’ll empower you to do as much as you’d like.