Magento Upgrades by Sitesquad

What's Included with Magento Upgrades

• Kickoff Consultation
• Safe Staging Server Upgrade & Testing
• Troubleshooting
• Live Site Upgrade & Testing
• Fallback Contingency

Pragmatic Approach

Focus

To start, we focus on the core Magento codebase and database when it comes to upgrades. At least initially, we won't meddle with third-party extensions or customizations. Our goal is to get the Magento codebase and database operating in concert on the target version.

Pricing

What we can't predict is whether your site is ready for a flawless upgrade or what impact, if any, the upgrade will have on customizations or extensions. To start, we charge you as if the upgrade will be routine. If our upgrade attempts reveal otherwise, we'll assess the mending that needs to take place with extensions or customizations, and then quote that work.

Process

To play it safe, we'll execute the entire upgrade process on a staging server, first. It's time well spent. We won't upgrade a live site without having successfully upgraded the same site behind the scenes on a staging server. And we don't use Magento Connect for upgrades — an approach far from safe, in our opinion.

The Process

Kickoff Consultation

We'll initiate the effort with a conference call to discuss logistics and the circumstances of your store.

Safe Staging Server Upgrade & Testing

We'll create a staging site from a backup of your live site and attempt the upgrade there, first. We'll check to see if we can browse your catalog, add products to cart, check out and access the Magento admin. If so, we'll ask you to test.

Troubleshooting & Analysis

If the upgrade fails, we'll spend an hour troubleshooting to see if we can overcome the problems. If our troubleshooting fails to overcome the problems, we'll discuss with you the mending that may need to take place to complete the upgrade and provide a quote for that work.

Live Site Upgrade & Testing

Once you've approved our staging server upgrade is approved, we'll take another backup of your live site, take your live site down for "Maintenance" and then repeat our upgrade procedures on your site. We'll ask you to test the upgrade on your live site and, once approved, we'll re-open the store.

Fallback Contingency

If the upgrade attempt on your live site fails, we'll restore the site with the latest backup.

Analysis

We'll discuss with you why the upgrade may have failed and what our next steps may be.

Why Upgrade?

Upgrading Magento regularly is just good practice. It's a big part of the open source value proposition, after all. And it'll inevitably save you from the super-expensive, monster upgrade down the road.

Purchase & Scheduling

This service can be purchased directly from our website.

Prefer to talk? Call Todd Simmons at 412-353-9321 or
drop us a quick request and we'll get in touch.

Terms & Limitations

Unfortunately, we cannot guarantee with absolute certainty we will be able to upgrade your Magento store, successfully. It's possible we may conclude your store has been irrevocably damaged by previous development and/or upgrade attempts.

We also do not guarantee customizations by previous designers or developers, or third-party modules will work properly following a successful Magento upgrade. The risk of this may be greater with sites upgrading from Magento 1.3 or earlier versions.